Refund Policy

1. Subscriptions

Subscriptions are digital services performed instantly, so fees are generally not refunded once payment is confirmed. If auto-renewal is on, you can turn it off at any time; your subscription remains usable until the end of the term.

Where the Service cannot be provided because of a technical failure we cannot resolve, a partial refund or term extension for the unused period will be considered.

2. Upgrades

When you upgrade during a term, only the difference for the remaining period is charged. Downgrades and partial-term refunds are not available.

3. Credits and add-ons

Used AI credits are not refunded. You may request a refund for completely unused one-time credit packs within [14] days of purchase. Credits reserved for AI operations that fail are automatically returned to your balance.

4. Duplicate or incorrect charges

If a duplicate or incorrect charge is identified, the amount is refunded to the original payment method (card or bank account) within [10] business days at the latest.

5. How to request

Send refund requests with your invoice number and project address to [support email address]. Requests are answered within [7] business days.